RIGHTS 20|20

Software maintenance

Software maintenance Fixes to existing functionalities and scheduled software enhancements are included in the annual subscription fee(s).

Support

Technical support Free e-mail assistance for software setup, registration and activation is available for 90 days from the onset of the first subscription term.

HelpDesk E-mail assistance with software use (how-to issues) is complimentary and is available via our HelpDesk.

Additional services and advanced assistance, including, for example, assistance with data auditing, data investigations, setting up document templates, etc. are available for an additional fee, subject to scheduling and availability. Please contact us for more information.

Training One two-hour complimentary online introduction to the software is available for new customers to be used within the customer’s first annual subscription term and after the data migration is complete.  (Data migration & set-up may include, if required, additional training sessions as part of the service).

Additional training or assistance at a later date, if/when required, (e.g. with new/additional users, changes of staff, new data/acquisition of new imprints etc.) is available for a fee, subject to advance scheduling and availability. 

Data migration Data migration and set-up services, when required by your configuration, are available for a fee. Quotes available on request. Subject to advance scheduling.

Telephone support and other enhanced-support plans may be available from our distributors/resellers or RIGHTS 20|20 consultants, for specific products and configurations. Contact us for more information.

Our terms for complimentary support may change periodically; please check this page for updates.