RIGHTS 20|20


Software maintenance

Software maintenance Fixes to existing functionalities and scheduled new software features are included in the annual subscription fee(s).


Support

Technical support Free email assistance for software setup, registration and activation for 90 days from first-time purchase.

HelpDesk E-mail assistance with non-client specific issues not covered in the documentation is complimentary and is offered via our HelpDesk.

Additional services, including, for example, assistance with data auditing, data investigations, setting up document templates, etc. are available for an additional fee, subject to scheduling and availability. Please contact us for more information.

Training A one-off two-hour online introduction to the software is available (gratis) for new customers during the first year of subscription. Additional training or assistance (e.g. with new staff) is available for a fee, subject to scheduling and availability.

Data migration Data migration services, if required, are available for a fee. Quotes available on request. Subject to scheduling.

 

Telephone- and other enhanced-support subscription plans may be available from our distributors & resellers, for specific products and configurations. Contact us for more information.

 

*Our terms for complimentary support may change periodically; please check this page for updates.