RIGHTS 20|20 SOFTWARE MAINTENANCE and USER SUPPORT

Software maintenance

Our software maintenance services include fixes, enhancements, and scheduled major and minor software upgrades, all covered under your annual subscription.

User Support

Technical support

We ensure a smooth start-up experience. From the start of your subscription, our email support assists with software installation, registration, or activation for you, your IT team, or consultants. We are also available to help during device upgrades or infrastructure changes.

HelpDesk 

We offer comprehensive (and complimentary!) email support for software troubleshooting and how-to guidance. Need more? Our advanced support services, such as extensive data diagnostics and investigations, or template setup, are available upon request. Please contact us for more information and pricing.

Training 

New customers receive a complimentary online training session to get started. Additional user training may be included with data migration & set-up, or add-ons like Royalty Portals. Need refresher training for new staff or users? Schedule a session with us! Feel free to  contact us for more information and a cost estimate.

Data migration 

Data migration and set-up services are available for a one-off fee, subject to scheduling. (For more information see Data migration services and training)

Additional support plans may be available from our distributors/resellers or RIGHTS 20|20 consultants, for specific products and configurations. Contact us for more information.